Our Story
Our Story
Our Story
SOKOLLAB was started in 2019 as a passion project by co-founders Joyce and Victoria. When they opened their first store in Greek Street, London, it was to try and create a space to discover and share a love of Korean culture.
At the time, trying to find authentic Korean imported products in the UK was a challenge, with no dedicated place to find K-Pop albums or Korean skincare products in London.
We are proud to say that SOKOLLAB is the first UK K-Pop and K-Beauty store!
Our founders' shared passion for Korean beauty and music inspired them to create SOKOLLAB as a trusted destination to find genuine products. Our team really cares about the experience that every customer has with us.
We run our flagship store in London UK, and operate warehouse locations in the UK and in the Netherlands.
Our Values
AUTHENTICITY - Working direct with manufacturers and with authorised supply chains so we that can support content creators and artists.
CHOICE - Bringing the latest products and exclusives to our community by engaging with the best suppliers and trading fairly
EASE - We handle customs import fees and product issues so customers know they can be stress-free in making a purchase with us
CUSTOMER EXPERIENCE - Making sure that we work hard to provide the best experience we can to you online and in store
CARE AND PASSION - A shared love of music, beauty and Korean lifestyle is at the heart of everything we do. It drives us to seek out new products, host events and create new experiences to share with you!
Our Name
Our company name is derived from the idea of South Korean collaborations. Our mission is to collaborate with brands, with our community and with our customers in our journey to discover the best of Korean culture.
The SOKOLLAB logo is inspired by the intricate and ornate Korean tile designs that you can find in the Korean royal palaces.
General FAQ
Yes. All items that we stock here at SOKOLLAB are official. They are directly sourced from Korea and go through official channels to get to us.
SOKOLLAB only sells official merchandise. By exclusively selling authentic items that go through official channels, we are able to directly support the industry, artists and local Korean businesses. This also means we can guarantee the quality of our products and services.
Our purchasing team follow strict criteria to ensure compliance with trading standards and regulations.
If you have any questions, please send us a message through the contact us page, drop us an email, or get in contact with us via social media platforms.
All our online orders are shipped from an EU warehouse after being imported from Korea. We do not ship directly from our stores.
Feel free to message us across any of our social media accounts and our team will note down your requests and pass it onto our purchasing department. Please note that these requests are just suggestions and will not always be fulfilled as there are many factors that impact being able to import a product.
Unless there is a reprint due for that particular SKU, the majority of the time if it is limited edition then we are not able to restock it.
Signing up for our mailing list will give you access to exclusive news, discounts and offers online and in store!
Please be aware that not all of our preorder product listings come with preorder benefits. Kindly check the inclusions list in the product description to see if there are preorder, first press, or other benefits included. They will not be included unless stated.
Posters are sent folded. We do not currently ship in poster tubes.
Pre-Order FAQ
We will normally issue out a notice across our social media if a preorder is available for an album.
You can also check our website for new items and preorders here.
If your order contains multiple items we will normally only ship once all items are available to send. You may want to place separate orders instead for preorder and non preorder items.
Your order will be shipped out as soon as it has reached our warehouse here in the EU and we have processed your order.
Please note that our warehouse and retail stores receive deliveries at different times.
If your order contains multiple items we will normally only ship once all items are available to send. You may want to place separate orders instead for preorder and non preorder items.
Each preorder listing has an estimated ship-out date from the EU warehouse (this date may be subject to change due to unforeseeable circumstances) so keep an eye out for that date in the product description when pre-ordering with us.
For specific queries relating to your order, please refer to our contact us page.
Shipping & Delivery FAQ
- TBC
We aim to dispatch all orders out in 1-3 working days (where the order does not contain preorders). Delivery times depend on the courier service used for your order.
Please note that delivery is not guaranteed within these timeframes and can occasionally take longer to reach their destinations.
- TBC
We will wait till all the items are available (the preordered item needs to arrive into our depot) before dispatch of all items together. If you wish for a quick dispatch of the in-stock items first, please do order them separately from any preorder items.
Orders are shipped from our EU warehouse in The Netherlands. Please check if there are any import or customs fees for items shipped from The Netherlands to your location.
You will receive an email notification to let you know when your order has been dispatched. We aim to dispatch all orders out in 1-3 working days (where the order does not contain preorders).
Please contact us by email or through our contact page and we will do what we can to help.
Please contact us by email or through our contact page and we will do what we can to help.
It is important not to open any items that are unwanted, as this affects our ability to return them to stock and reduces the options for resolving your issue.
For items sent incorrectly or damaged we aim to exchange or fully refund when unopened and in resalable condition. If we don't have this option available we will discuss the other options with you.